Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Welcome to the Nexusni Digital FAQ page! Below are answers to some of the most common questions about our products, processes, and policies. If you have any additional questions, feel free to contact us at info@nexusnidigital.com.
General Questions
1. What is Nexusni Digital?
Nexusni Digital is a print-on-demand digital art store offering high-quality wall art, canvas prints, posters, and more. We specialize in unique, original designs that are crafted to elevate your space.
2. What is print-on-demand?
Print-on-demand (POD) means products are created only after an order is placed. This ensures sustainability by reducing waste and inventory storage, while providing you with fresh, custom-made products.
3. Who produces and ships the products?
We partner with Gelato, a trusted print-on-demand supplier with production facilities in over 30 countries. This ensures faster delivery and reduced environmental impact.
4. What kind of artwork do you offer?
Our collection includes vibrant digital art, abstract designs, minimalist pieces, and more. Each product is designed to bring style and creativity to your space.
Product Questions
5. What materials are used for your products?
Our canvas prints are made with a premium poly-cotton blend and come with a sturdy pinewood frame. Posters are printed on durable, high-quality paper to ensure vibrant, long-lasting colors.
6. Are your products eco-friendly?
Yes! We prioritize sustainability by producing items locally and reducing waste through print-on-demand technology. Gelato’s eco-conscious practices make our products both beautiful and environmentally friendly.
7. Can I customize an artwork or request a specific design?
While we don’t offer direct customization on individual pieces, we’re always updating our catalog with fresh designs. Feel free to share suggestions with us at info@nexusnidigital.com.
Ordering and Shipping
8. How long does it take to receive my order?
Most orders are produced and delivered within 5-10 business days, depending on your location. You’ll receive a tracking link once your order ships.
9. Do you ship internationally?
Yes, we ship to most countries worldwide! Shipping times and costs vary based on the destination.
10. How much does shipping cost?
Shipping costs are calculated during checkout and depend on the product size and your location.
11. How can I track my order?
Once your order ships, you’ll receive an email with a tracking link to monitor its progress.
Returns and Refunds
12. What is your return policy?
As all products are made to order, returns are not typically accepted unless the item is defective or damaged. If you encounter an issue, contact us within 14 days of receiving your product.
13. What if my order arrives damaged?
If your product arrives damaged, please email us at info@nexusnidigital.com with your order number and photos of the damage. We’ll work to resolve the issue quickly by offering a replacement or refund.
14. Can I cancel or change my order?
Orders can only be canceled or changed within 24 hours of placement. After that, production begins, and changes may not be possible.
Payments
15. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options depending on your location.
16. Are my payment details secure?
Yes, we use secure payment gateways to ensure your personal and financial information is safe.
Support
17. How can I contact customer support?
You can reach us at info@nexusnidigital.com. We strive to respond within 24 hours.
18. Do you offer gift cards?
Currently, we do not offer gift cards, but it’s something we’re considering for the future.
We hope this FAQ answers your questions. If you need further assistance, don’t hesitate to contact us at info@nexusnidigital.com. Thank you for choosing Nexusni Digital!